Avalon Blog

92 and Loving It!

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NPS graphic

Getting good grades back in grammar school was pretty exciting, right? You get a high score on your math test and you’re super psyched for the rest of the day. Well, that’s the same feeling the team at Avalon gets when we think about our overall Net Promoter Score (NPS), which is… 92!

If you’re not familiar with NPS, it’s a survey that helps organizations measure customer loyalty and satisfaction via one simple question: “How likely is it that you would recommend [Company] to a friend or colleague?” Survey respondents then rate the company between 0 (for not at all likely) and 10 (extremely likely). The score, which ranges from -100 to +100 is calculated by subtracting the percentage of “detractors” (people who score a company between 0-6) from the percentage of “promoters” (people who indicate a score of 9 or 10).

So, what’s a good NPS rating? According to Bain & Company, creator of the Net Promoter Score:

  • Above 0 is good
  • Above 20 is favorable
  • Above 50 is excellent
  • Above 80 is world class

Our 92 NPS is the average of the 90+ scores we’ve earned each year since 2017. Altogether, we’ve received more than 3,000 responses from clients in our Avalon Docs printing division, as well as Avalon Cyber, provider of proactive and reactive cybersecurity services; Avalon Legal, which offers digital forensics and eDiscovery services; and Avalon Plans, created for the AEC industry.

Here’s a graphic to illustrate our 90+ score in comparison to scores of some of the best brands in the world:

NPS bar graphs-01

Of course, we’re honored to receive this rating from our clients, but their comments (which we’ve been receiving since waaay back in 2000) mean even more to us 😊:

"Avalon is AWESOME!!!! From beginning to end, they are 100% professional, ready, willing, and able to meet and exceed all expectations. They are top notch, and we would not use anyone else!!!"

"OMG, I don't know where to start! Avalon has been 100%+ dead on in everything we throw at them! They bend over backwards to keep the clients happy, and I'm a happy camper when I send jobs to them because I know they'll be correct, on time, usually prior to needing them back!!! I would highly recommend them in a heartbeat!"

"Avalon people are the friendliest, most down to earth group to work with and have a vast knowledge of experience in the industry that they provide services for. I have the utmost trust in their entire group."

"In the 20+ years I've dealt with print companies, Avalon is by far the best I've ever worked with. Quality, efficiency, and customer service are just a few of the words to describe Avalon. Lifelong customers here!"

"Look up 'kickass' in the dictionary, you'll see Avalon right there."

"Avalon is consistently a '10' in my book. Everything is always better than expected."

While we’re so proud of our team for providing unbelievably amazing service, we certainly couldn’t do it without our fantastic clients! We want to thank all of you so much for standing with us through the years and trusting us to solve your unique business challenges. We look forward to providing you with 90+ service again soon!

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