Every once in a while, we like to show off one of our hardworking, detail-oriented problem solvers. Take a moment to see who's in the spotlight today!
Name: Gwen Chambers
1st Day at Avalon: 07/06/2011
Current Position: Client Services Team Leader
Tell us "your story." How did you end up at Avalon?
I worked as a Chef Manager for Stouffer’s for 13 years. After a workplace injury, I decided to look for other opportunities. I was presented an opportunity to work on a project at Night Rider in 1995 through a temp agency. Of about 100 temps who worked on the project, I was the only one left after six months. The company then asked if I would stay on. After 12 years with what eventually became IKON and working in many roles, I returned from Louisville, Detroit, Chicago, and Kansas City to Cleveland and continued my career with C:DOX as a Production Manager. Then, Avalon acquired C:DOX and I ended up here!
What’s your favorite thing about Avalon?
My favorite part of working at Avalon is watching the company grow, which creates opportunities for all.
What’s your favorite thing about your position at Avalon?
I get to touch all aspects of the print shop, but my favorite thing about my position is interacting with our clients. I always do my best to represent Avalon in a professional manner.
What is your proudest moment at Avalon?
My proudest moments are when the NPS reports come out and the results show that we at Team Avalon care about our clients’ needs. It’s always a pleasure to see.
What does a typical workday look like for you?
- Come in the morning and check the shop status.
- Produce invoices for jobs that have been produced overnight.
- Communicate the status to the team, ensuring the status reflects the job boards and final check board.
- Assign deliveries, ensuring we are operating efficiently.
- Interact with clients via phone, walk ins, and email.
- Communicate any upcoming events to the team.
- Assist the sales team with aging invoices.
- Address any PJM issues that may arise.
What’s your favorite workplace memory?
The Turkey Bowl before the pandemic was the best! Bowling with frozen turkeys down the production floor…lol!
What are you listening to right now (music/podcast/audio book)?
Pandora (Sade Adu)
What’s a must-read blog or book that you’ve read recently and why?
Fun with Dick and Jane. Lol. My great grandchildren love it.
What’s your favorite motivational quote?
"When someone shows you who they are, believe them the first time." – Maya Angelou
If you could go anywhere on vacation, where would it be and why?
I would just like to do another road trip around the country. You get to experience more on the ground. America is beautiful!
If you were stuck on an island and could only bring three things, what would they be?
Food (mostly chicken) …lol, phone, and computer.
What do you do for fun?
I love to bake and spend time with my great grandchildren. Lots of reading.
